Providing the service to you costs us credits/money, that’s why we have NO REFUNDS with our Refund Policy.

Please: do not buy any service until you test it:

1) Apps that you can freely test for 7 days. (some are even longer)

If you have any issues with your subscriptions, please contact us.

At Ibosol, we want to make sure that you are 100% satisfied with your app subscription. If you have any technical or sales issues, please do not hesitate to contact us. In case our technical support has not resolved your issue within 10 business days, you can get a full refund. We want to make things right and we assure you that our services are very stable in most cases and you will not face any issues that we cannot resolve. The refund covers you in any case of any issue that comes from our technical side.

You will not be able to get a refund in the following cases:

-You will not be approved for refund if the problem is not from our technical side (if it is coming from your side, device you use or bad internet connection in your country or area) or any other possibilities that do not include our technical possibilities.

-You will not be approved for a refund in any case if you violate our terms and conditions and your account is suspended.

-You will not be approved for a full refund if you have used our services for a while and for example in any case if you have a subscription of 12 or less months and after 8 months of perfect service used you are facing technical issues on our side which we are unable to resolve it within 10 days (and you are unable to use the remaining subscription purchased from us due to the issue) in that case you will be able to get a partial refund for the remaining period of the subscription which you are unable to use.

-You will not be approved for refund if you fill the order form with wrong connection information like (wrong MAC address, also once a subscription is activated for a device there is no chance to change device because the previous device has already been activated as you required, and you will not be able to access refund if you have done that or simply want to activate another device, you need to purchase a new subscription from us without refund of your previous purchase, to avoid that when you take a subscription from us be sure to fill the correct information and be sure which device you want to connect. Only devices and apps that use M3U playlist can be exchanged with the same subscription (devices that require MAC code to connect cannot be exchanged with other devices, subscription is strictly activated for that MAC.)
If you think you can get a refund, follow these steps:

Also, please note that we make every effort to process the refund as quickly as possible. However, our payment processor or your financial institution may take 2-10 days for the refund to reflect in your bank account/card.

Once you request a refund, you will not be able to re-subscribe to our service at any time in the future.

Requesting a refund

Please follow the steps below to have your refund request sent to us:

1- use the contact form to request a refund.

2- use the same email address you use to purchase our services.

3- include your invoice number and your MAC code if you use a device with MAC.

Important information once you sign up with us, you are deemed to have agreed to our refund policy, terms and conditions, even if you have not read this, our policy is very strict and impartially correct, we carefully respect our customers and expect the same thing, so when you sign up with us, you are agreeing to our conditions.

Contact us [email protected]